Jeff Bishop-Hill

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Activity overview

Latest activity by Jeff Bishop-Hill
  • Jeff Bishop-Hill created an article,

    Why is the courier delivering my order requesting an ID?

    A courier delivering a Mercato order may need to scan (take a photo) of the front and back of your ID for two reasons: 1. Fraud Prevention - Some couriers that Mercato works with will take a photo ...

  • Jeff Bishop-Hill created an article,

    How is my temporary authorization fee calculated?

    We understand that temporary authorizations can be frustrating, especially on debit cards. Depending on what you order, we may need to place a hold for more than your total order value. Circumstanc...

  • Jeff Bishop-Hill created an article,

    Change Payment Debit or Credit Card

    If your credit or debit card is unable to be processed, an email will be sent for you to update payment information 24 hours before order is fulfilled. Once you receive this email, you’ll be able t...

  • Jeff Bishop-Hill created an article,

    My Pre-Order was Cancelled by the Merchant

    We are sorry that you merchant was unable to fulfill your order as expected. Your account will not be charged. The pending authorization placed on your account will drop off as soon as your credit ...

  • Jeff Bishop-Hill created an article,

    Adding or Subtracting Weight to Your Turkey

    In order to allow our merchants to successfully fulfill hundreds of orders, we are unable to make any weight or quantity modifications to your order. Your final bill receipt will be emailed to you ...

  • Jeff Bishop-Hill created an article,

    Adjusting Delivery Windows and Dates

    In order to allow our merchants to successfully deliver hundreds of orders, we are not able to accommodate any modifications for earlier delivery dates. Due to the high volume of the Holiday Season...

  • Jeff Bishop-Hill created an article,

    Authorization Charges for Pre-Orders

    If your order was placed 7+ days in advance, we will place a temporary authorization on your credit card for a small percentage of the order total for verification. Once your order is 24-48 hours o...

  • Jeff Bishop-Hill created an article,

    Where Is My Order?

    We understand your order is important to you! Did you know you’re able to monitor the progress of your order? To track your order, follow these steps: On the Web: Visit "Your Orders" page Choose ‘...

  • Jeff Bishop-Hill created an article,

    What does the Mercato Service Fee cover?

    Mercato customers may be charged certain fees, including a service fee, which is calculated based on the subtotal of the items in your order. The service fee helps support and operate the Mercato p...

  • Jeff Bishop-Hill created an article,

    Communicating With Your Courier

    For your privacy, Mercato uses masked phone numbers when you communicate with couriers through our app and website. If you place a call or send a text message to the person who is dropping off your...