Jannia
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Activity overview
Latest activity by Jannia-
Jannia created an article,
Website/App Tech Errors
Troubleshooting If you're experiencing issues with the Mercato.com website, we recommend trying these steps: Log out and back into your Mercato account. Restart your device. Trying accessing the w...
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Jannia created an article,
Managing your Account
How do I change the password on my account? If you can log into your account but would like to change your password follow these steps: Log into your Mercato.com account. Click your name on the to...
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Jannia created an article,
Adjusting your Delivery
How do I reschedule the delivery of my order? Go to Your Orders page on Mercato.com Click the Details button on the order you'd like to reschedule You will see the message - Is everything good wit...
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Jannia created an article,
Receiving your Delivery
Who delivers my order? To provide you with the fastest and most reliable service, orders are delivered in these ways: We use trusted courier partners to bring you on-demand same-day or next-day de...
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Jannia created an article,
My Order Never Arrived
If your order shows as Delivered but never arrived, we suggest checking the hallway, a reception area, or a hiding spot outside of your door. What to do if my order never arrives?We recommend to ta...
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Jannia created an article,
My Order is Late
There can be times were an order arrives after the scheduled delivery window. However, the majority of orders arrive on time. Why is my delivery late? Orders can be delayed due to: Traffic condit...
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Jannia created an article,
Setting Up Delivery Instructions
During checkout, in the delivery address section, you can include special instructions visible only to the courier upon delivery. If you have instructions for the courier, such as a gate code, or w...