Jannia
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Articles
Recent activity by Jannia-
Setting Up Delivery Instructions
How to Add Delivery Instructions for Your Order During checkout, you can include delivery instructions that will be visible only to the courier. If you have specific requests for the delivery drive...
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Updating Communication Settings
How do I change the email address on my account? Unfortunately, at this time we do not have the ability to change e-mails on file. The only option currently is to create a new account altogether. W...
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Website/App Tech Errors
Troubleshooting If you're experiencing issues with the Mercato.com website, we recommend trying these steps: Log out and back into your Mercato account. Restart your device. Trying accessing the w...
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My Order is Late
There can be times were an order arrives after the scheduled delivery window. However, the majority of orders arrive on time. Why is my delivery late? Orders can be delayed due to: Traffic condit...
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Adjusting your Delivery
How do I reschedule the delivery of my order? Go to Your Orders page on Mercato.com Click the Details button on the order you'd like to reschedule You will see the message - Is everything good wit...
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Receiving your Delivery
Who delivers my order? To provide you with the fastest and most reliable service, orders are delivered in these ways: We use trusted courier partners to bring you on-demand same-day or next-day de...
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My Order Never Arrived
If your order shows as Delivered but never arrived, we suggest checking the hallway, a reception area, or a hiding spot outside of your door. What to do if my order never arrives?We recommend to ta...