Mercato Support

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Activity overview

Latest activity by Mercato Support
  • Mercato Support created an article,

    Was I charged for items canceled on my order?

    You will not be charged for any items that were canceled by the merchant. Mercato will send a Final Bill email with an itemized receipt of everything you have been charged for once your order has b...

  • Mercato Support created an article,

    What happens if my order is returned?

    How do I reschedule my delivery if it was returned to the store? If your order is returned to the store you will receive an email from our team requesting a convenient redelivery time and date. Pl...

  • Mercato Support created an article,

    Can I modify a tip on an order?

    The delivery tip on Mercato orders goes 100% to the courier. Tip is optional but highly recommended. How do I modify the delivery tip at checkout? Our system automatically suggests a 5% tip. You ca...

  • Mercato Support created an article,

    What if I'm not home to receive my order?

    We'll always try to deliver your order directly to you. If your building has a doorman, you can authorize them to receive your orders. If the items cannot be left with anyone or in a safe place, th...

  • Mercato Support created an article,

    My Order Is Late

    Late Deliveries The majority of orders arrive on time. There can be times were an order arrives after the scheduled delivery window. How do I track my delivery?We recommend following these steps t...

  • Mercato Support created an article,

    Can I pickup my order?

    To place an order with Mercato for Free Pickup, you will follow the same shopping procedure as you would for a delivery and select Pickup at Checkout. Once you select Pickup, the delivery fee will ...

  • Mercato Support created an article,

    What payment options does Mercato support?

    Mercato accepts all major credit and debit cards and social payment services. Accepted credit cards include Visa, Mastercard, Discover, and American Express. We also offer PayPal and Venmo at check...

  • Mercato Support created an article,

    Missing/Damaged/Expired Items

    If an item from your order is missing, damaged, or expired, please follow the following steps. Check the final bill to confirm you were charged, If the final bill shows a $0.00 the product was l...

  • Mercato Support created an article,

    Cancel my Order

    You’re able to cancel your order directly through your Mercato account. Please follow these quick steps: Log In to your Mercato Account Select the "Details" button Select "Cancel order" (underneat...

  • Mercato Support created an article,

    Modifying your order

    You can modify a placed order directly within your Mercato account. You have up to 24 hours before the order date to make any order modifications. After the allowed time, the Modify Order option wi...