Please follow these steps to place an order:
1. Visit Mercato
2. Click Sign-in on the top-right corner, then "click" the sign-up link to create an account
3. Enter your zip code
4. Choose a local store to shop with
5. Click "shop all items" and begin creating your order
6. Check out and schedule your delivery or local pick up
Here's a video on how to find your local grocers:
Please follow these steps to filter stores:
- To see all stores in your area, go to www.mercato.com and enter your zip code.
- To see all stores that deliver to your area for free with a Green Membership, click the "Free Delivery with Green'' box.
- Use the "Sort by" drop-down to sort by Popularity, Next Available Delivery, or Next Available Pickup
- You can also filter the stores by the cost of the delivery fee by using the Delivery Fee slider.
Here's a video on how to best filter through stores:
Each store has an order minimum that needs to be reached to place the order at checkout and receive your delivery. You can find the order minimum in the store heading both when searching for a store to shop from and once you’re in a specific store's shopping page.
How to check-out
To checkout follow these steps:
1. Add items you wish to purchase to cart.
2. Click the basket in the top right-hand corner.
3. Select the green "Proceed to checkout" button.
4. Confirm address and select fulfillment type & date/time.
5. Once you've entered all necessary information select "Place my order".
What happens to my cart if I leave before placing an order?
Don't worry! We'll save the contents of your cart for you for when you come back! Just keep in mind that prices and availability of items can change. If something is out of stock or if the price goes up (or down, woohoo).
What to expect after placing an order?
- Mercato will send you an Order Confirmation email to the email address on file with your delivery day, time, and an itemized receipt of everything you ordered.
- We will authorize your card and place a Pending Authorization at checkout so that the merchants will be able to fulfill your order on your delivery day.
- The store will fulfill your order and charge you for the exact amount of all the items/weights you received in your order. Once the store fulfills your order, we will send you a Final Bill email confirmation with an itemized receipt of everything you were charged for.
- You can expect your delivery to arrive within the delivery window. The courier will call upon reaching your residence to notify you they have arrived.
- Your Pending Authorization will drop off, usually within 3 business days.
How to Reach Customer Support
- If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
- If you'd like to submit a support ticket, follow this link: Submit a request
- Our email is help@mercato.com
- Our phone number is (855) 966-2725
Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)
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