Troubleshooting

If you're experiencing issues with the Mercato.com website, we recommend trying these steps:

• Log out and back into your Mercato account.
• Restart your device.
• Trying accessing the website from a different browser or a different device.
• Clearing your browser history.
• Update the browser to the most current version.

If you're experiencing issues with the Mercato iOS or Android app, we recommend trying these steps:

• Close the Mercato app entirely and reopen.
  
• Restart your device.
• Update the app to the most current version.
• Uninstall the app and reinstall the app.

If you've tried all the troubleshooting steps above and are still experiencing the same issue, contact Customer Support. 

We recommend taking a screenshot of any errors or issues you're experiencing so our support team can better assist.

How to Reach Customer Support

• If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
• If you'd like to submit a support ticket, follow this link: Submit a request
• Our email is help@mercato.com 
• Our phone number is (855) 966-2725 

Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)