This video is for users enrolled in a specific program through Mercato. We've created a simple, step-by-step guide to help you shop and place your order using your Program credits.

In this video, you'll learn how to:

• Find stores in your area on Mercato
• Search for specific items and add them to your cart 
• View and edit your cart 
• Schedule a pickup or delivery 
• Use your program credits at checkout

Make the most of your program benefits and get your groceries with ease!

*Please keep in mind, if you want to place an order using ineligible items, you can still check out by using SNAP or your Credit/Debit Card*

If you are still having trouble placing your order, please double check that all items in your cart are eligible and that the store you are placing the order from is eligible as well. Remember you can check this by checking the label of the program you are in to identify which items or stores are eligible. If you are still having trouble, please contact our customer support team. 

How to Reach Customer Support

• If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
• If you'd like to submit a support ticket, follow this link: Submit a request
• Our email is help@mercato.com 
• Our phone number is (855) 966-2725 

Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)