You can modify a placed order directly within your Mercato account.

You have up to 24 hours before the order date to make any order modifications. After the allowed time, the Modify Order option will no longer be available.

Adding notes to an item 

• You can add preference notes to specific items in your order to ensure the store understands your preferences. Here's how:

  1. Purpose of Preference Notes

  • Preference notes allow you to make specific requests about the items in your order. For example, you can ask for specific produce quality, such as requesting ripe bananas or requesting whole wheat bread if multigrain bread is unavailable.
  • These notes can also help you request substitutions for out-of-stock items, ensuring you get what you need in the best possible condition.

  2. How to Add a Preference Note

  • To add a preference note to an item, click on your basket (located in the upper-right corner of the page) to view your order.
  • Next to each item, you will see a pencil icon under the Preferences section. Click on this to add your note.
  • Screenshot Example:

  3. Examples of Acceptable Requests

  • Example 1: "Please select ripe bananas."
  • Example 2: "If multigrain bread is out of stock, please substitute with whole wheat bread."
  • Example 3: "Please choose the freshest tomatoes available."
  • Example 4: "Requesting a firm avocado."

  4. Please Note:

  • While preference notes allow you to specify your ideal items, the store may not always be able to fulfill your requests due to stock availability or other factors.

  5. Saving and Editing Preference Notes

  •  Once you add a preference note, it will be saved when you proceed to checkout. You can always edit or remove preference notes before confirming your order.

  6. Preference Notes vs. Delivery Notes

  • Preference Notes: These are specific requests you make for the items in your order, such as asking for ripe produce or specific bread types.
  • Delivery Notes: These are separate instructions you provide for the delivery driver, such as where to leave the package or special delivery instructions.
  • Note: Preference notes apply to the items you ordered, while delivery notes apply to how the delivery is handled.

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  By using preference notes, you can tailor your grocery order to better match your needs. Remember that while stores will do their best to accommodate your requests, they might not always be able to fulfill them based on product availability.

   

How to Reach Customer Support

• If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
• If you'd like to submit a support ticket, follow this link: Submit a request
• Our email is help@mercato.com 
• Our phone number is (855) 966-2725 

Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)