You can modify a placed order directly within your Mercato account.
You have up to 24 hours before the order date to make any order modifications. After the allowed time, the Modify Order option will no longer be available.
Adding notes to an item
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You can add preference notes to specific items in your order to ensure the store understands your preferences. Here's how:
How to Reach Customer Support
- If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
- If you'd like to submit a support ticket, follow this link: Submit a request
- Our email is help@mercato.com
- Our phone number is (855) 966-2725
Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)
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