If your order shows as Delivered but never arrived, we suggest checking the hallway, a reception area, or a hiding spot outside of your door.

What to do if my order never arrives?
We recommend to take the following steps:

• Go to Your Orders page and check the delivery date and time
• Verify the order delivery address
  • Verify Apt/Unit/Floor number (if applicable)
• Ensure your phone number is correct
• Check your email to see if you received a communication from Mercato
• Check around the delivery location for the order
  • Check with your doorman or reception area (if applicable)

If you still cannot locate your order please follow these steps:

1. Go to Your Orders page on Mercato.com
2. Click the Details button on the order
3. You will see the message "Is everything good with your order? Let us know!"
4. Click the link Let us know!
   
   
5. A new window will open. Click Issues with Delivery
6. Click Order Never Arrived
7. Answer the prompted questions
8. Click submit

Please report any issues with your order to our support team within 48 hours.

How to Reach Customer Support

• If you'd like to chat with a live agent, visit this link, and click on the chat icon in the lower right-hand corner, we will be happy to help!
• If you'd like to submit a support ticket, follow this link: Submit a request
• Our email is help@mercato.com 
• Our phone number is (855) 966-2725 

Business hours: 9:00 AM to 9:00 PM EST (Mon - Sat)